About

A resonant leader with 28+ years of experience driving business strategy, operational excellence, and digital innovation across global organizations. Gretchen leads through emotional attunement, empathy, and authentic connection—believing that the most powerful leadership happens when we tune into the humanity of the people we serve. Currently serving as Managing Director, Global Aerospace, Industrial, and Automotive for FedEx Corporation, with global leadership responsibility for a multi‑billion‑dollar revenue portfolio across complex, regulated industries.

A player‑coach, CXPA Professional Member, certified emotional intelligence instructor, and Founding Partner of Black Keys Leadership™, a leadership framework centered on resonant leadership—where empathy, mindfulness, and intentional connection drive both culture and results. Aspiring author and lifetime learner. Dedicated to developing resonant leaders, building high-performance teams, and transforming global business through collaboration, creativity, and innovation.